Refund policy

Refund & Returns Policy — Masud Trading (Luminvara)

We want every bag you order from us to earn a place in your daily rotation. If it doesn't, this policy lays out exactly how returns and refunds work — no guessing, no fine print traps.

1. Return Window

You have 30 calendar days from the date your order is delivered to let us know you'd like to return it.

  • Requests submitted after day 30 may be declined.
  • You need to reach out to us before shipping anything back — please don't send items without approval.

We keep this window fixed and clearly stated so there's no ambiguity about your options.

2. What Qualifies for a Return

For a returned item to be accepted, it needs to be:

  • Unused, unworn, and free of odors, stains, or damage caused after delivery
  • Complete with its original tags, dust bag, and packaging

If any of these conditions aren't met, we reserve the right to send the item back to you instead of processing a refund.

3. What We Can't Take Back

We're unable to offer refunds on:

  • Items that show signs of use, wear, or alteration
  • Products missing their original tags or packaging
  • Clearance or final-sale items, where this was disclosed at checkout
  • Anything returned after the 30-day window has closed

4. Starting a Return

Reach out to us first — don't ship anything before hearing back from our team.

  • Email us at info@luminvara.com
  • Include your order number and a short note on why you're returning it

Once we approve your request, we'll send you the return address and instructions. Unapproved returns sent to us directly may not be processed.

5. Received Something Wrong or Damaged?

If your order arrives defective, damaged in transit, or isn't what you ordered, let us know as soon as possible after delivery. Once we've confirmed the issue, we'll sort it out with either:

  • A free replacement, or
  • A complete refund

You won't pay anything extra for our mistake.

6. Who Pays for Return Shipping

Nobody — return shipping is on us. There's no cost to you for sending an eligible item back.

7. How Refunds Are Processed

  • We inspect returned items within 30 days of receiving them.
  • Luminvara is fully transparent about refunds — approved refunds are issued back to your original payment method within 14 business days

8. Orders Already on Their Way

Once an order has shipped, we're not able to cancel or refund it mid-transit. Let it arrive, then submit your return request within the standard 30-day window.

9. Refund Hasn't Shown Up Yet?

Before contacting us, please:

  1. Double-check your bank or card statement
  2. Get in touch with your payment provider — processing delays happen on their end sometimes
  3. Still nothing after that? Email us and we'll look into it with you.

10. Business & Contact Details

Masud Trading — Business ID: 3417453-5
Business Address: Peltolankatu 5 D 65, 80220 Joensuu, Finland (view on map)
Warehouse & Return Address: Kauppakatu 28, 80100 Joensuu, Finland (view on map)
Email: info@luminvara.com
Phone: +358 44 961 9793
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EET)
Response Time: We aim to respond to all inquiries within 1–2 business days.

11. Exchange

We do not accept exchanges. If you'd like a different size, color, or item, please return the original for a refund following the process in Sections 1–4, then place a new order for the item you want.